A: Super easy! You can call or email us (Info@pearlemg.com) to provide us with the name and number of the new eye clinic, and to request a Release of Information form that we need you to sign and return to us. It’s that simple!
A: We’ve always got a little something going on and we want to pass those specials onto you every chance we can. For current offerings, call us.
A: The measurement of a patient’s pupil distance is a service that we provide, but is not considered part of the eye exam.
PD (pupil distance) is measured by one of our Opticians when new prescription glasses are ordered, and varies individually. The PD is used to determine the alignment of your pupil for proper clarity of your prescription when placed in RX lenses and inserted into a frame.
A: Of course!
We charge the small fee of $50.00 for pupil distance measurements by one of our professional Opticians, when there is no eyeglass purchase in our business. We do value our Optician’s time and expertise, so we hope that you understand and do also!
A: We have a full-service, state-of-the-art lab right in the store. However, it depends on the type of lenses, the prescription and any additional specialty coatings required to make your glasses. If we are able to make the prescription lenses in our lab, it can take anywhere from an hour to a day. If we send the RX to an outside lab for any reason, it can take up to seven to ten days; however, we typically receive them back in our lab, sooner than that.
A: It may be possible to insert new lenses into a current frame, depending on your prescription, the condition of your current frame, and the type of lens material. But, be sure to do yourself a favor and take a peek at the amazing line of eye “frosting” available to freshen up your look.
A: After 90 days, patients will be charged for a doctor re-visit (pricing varies, depending on visits). Depending on circumstances – each situation will be evaluated by a manager, and everything possible will be done to ensure that the wearer is satisfied.
A: YES. Walk-ins are accepted, depending on availability. We strongly recommend setting up an appointment, but if you’re in the neighbourhood, stop by. You never know if we have an immediate availability with your name on it!
In the case of an eye emergency, we’ve got you covered. A walk-in will be accepted and fit into the appointment schedule with the first available doctor.
A: YES. Pink eye, red eye, and any eye injuries are considered medical office visits and would be billed to your medical insurance. Billing cost depends on the diagnosis.
A: Once your prescription is finalized, you may order contacts with one of our awesome store associates in person or by calling 763-416-0622
A: Even though our team members ‘speak insurance’, we recommend that you call your insurance provider to obtain information regarding coverage.