Frequently Asked Questions

Frequently Asked Questions2026-05-05T10:01:30-05:00
Do you accept my insurance for kids’ exams?2026-08-03T16:44:56-05:00

Maple Grove Eye Doctors accepts most major vision insurance plans, such as EyeMed Vision Care®, PreferredOne, and Hennepin Health or medical insurance may be billed if a child has a medical vision condition. Please contact us before the appointment to confirm your specific coverage and out-of-network benefits.

What are the signs my child needs glasses?2026-08-03T16:34:35-05:00

Signs your child may need glasses include headaches, squinting, sitting too close to screens, holding books near the face, and struggling to see the classroom board. These behaviors indicate your child requires corrective lenses with glasses or contact lenses.

How much do kids’ eye exams cost?2026-08-03T16:34:11-05:00

The cost of eye exams varies based on your child’s needs, insurance coverage, and any additional testing. For instance, the iWellness scan with the Topcon Maestro and Optomap work together to provide a complete map of the inside of the eye by combining ultra-wide surface photography with deep 3D cross-sectional layer scans. The iWellness scan is at an additional cost of $39, out of pocket,  that is usually not covered by insurance plans. Please call our office to discuss pricing before your child’s appointment.

How often should kids have eye exams?2026-08-03T16:33:43-05:00

After the initial comprehensive checkup, yearly eye exams are ideal for most children. Our optometrist may recommend a more personalized schedule if your child has a specific concern and as their visual needs shift during their school years.

At what age should my child have their first comprehensive eye exam?2026-08-04T17:50:08-05:00

Our doctors recommend that a child’s first comprehensive eye exam should ideally be between ages 4 and 5, or before kindergarten, followed by yearly visits to monitor your child’s growing visual needs.

Is a school vision screening enough?2026-08-03T16:32:59-05:00

The simple answer is No. A school screening is helpful, but it usually only checks distance vision. It cannot detect a lazy eye, focusing problems, or depth perception issues, which only a comprehensive eye exam can diagnose.

Q: I have moved, so how do I obtain my patient records for my new eye doctor?2026-01-12T14:48:31-06:00

A: Super easy! You can call or email us (Info@pearlemg.com) to provide us with the name and number of the new eye clinic, and to request a Release of Information form that we need you to sign and return to us. It’s that simple!

Q: What are your current store promotions?2026-01-12T14:48:46-06:00

A: We’ve always got a little something going on and we want to pass those specials onto you every chance we can. For current offerings, call us.

Q: Why is there a charge for PD measurements?2026-01-12T14:49:18-06:00

A:  The measurement of a patient’s pupil distance is a service that we provide, but is not considered part of the eye exam.

PD (pupil distance) is measured by one of our Opticians when new prescription glasses are ordered, and varies individually. The PD is used to determine the alignment of your pupil for proper clarity of your prescription when placed in RX lenses and inserted into a frame.

Q: If I need my PD (Pupil Distance) measurement, will you measure it for me?2026-01-12T14:49:30-06:00

A:  Of course!

We charge the small fee of $50.00 for pupil distance measurements by one of our professional Opticians, when there is no eyeglass purchase in our business.   We do value our Optician’s time and expertise,  so we hope that you understand and do also!

Q: How long does it take to have glasses made?2026-01-12T14:49:41-06:00

A: We have a full-service, state-of-the-art lab right in the store. However, it depends on the type of lenses, the prescription and any additional specialty coatings required to make your glasses. If we are able to make the prescription lenses in our lab, it can take anywhere from an hour to a day. If we send the RX to an outside lab for any reason, it can take up to seven to ten days; however, we typically receive them back in our lab, sooner than that.

Q: Can new lenses with my new RX be put into my existing frame?2026-01-12T14:50:02-06:00

A: It may be possible to insert new lenses into a current frame, depending on your prescription, the condition of your current frame, and the type of lens material. But, be sure to do yourself a favor and take a peek at the amazing line of eye “frosting” available to freshen up your look.

Q: Will your office remake or replace glasses/lenses or give different contact lens (trials) if necessary?2026-01-12T14:50:23-06:00

A: After 90 days, patients will be charged for a doctor re-visit (pricing varies, depending on visits). Depending on circumstances – each situation will be evaluated by a manager, and everything possible will be done to ensure that the wearer is satisfied.

Q: Does your office accept walk-ins?2026-01-12T14:50:34-06:00

A: YES. Walk-ins are accepted, depending on availability. We strongly recommend setting up an appointment, but if you’re in the neighbourhood, stop by. You never know if we have an immediate availability with your name on it!

In the case of an eye emergency, we’ve got you covered. A walk-in will be accepted and fit into the appointment schedule with the first available doctor.

Q: Does your office treat eye injuries, red eyes, and pink eye?2026-01-12T14:50:47-06:00

A:  YES. Pink eye, red eye, and any eye injuries are considered medical office visits and would be billed to your medical insurance. Billing cost depends on the diagnosis.

Q: Does Maple Grove Eye Doctors take my Insurance?2026-01-12T14:52:35-06:00

A: Even though our team members ‘speak insurance’, we recommend that you call your insurance provider to obtain information regarding coverage.

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