Q: I have moved, so how do I obtain my patient records for my new eye doctor?
A: Super easy! You can call or email us (Info@pearlemg.com) to provide us with the name and number of the new eye clinic, and [...]
Q: What are your current store promotions?
A: We’ve always got a little something going on and we want to pass those specials onto you every chance we can. For current [...]
Q: Why is there a charge for PD measurements?
A: The measurement of a patient's pupil distance is a service that we provide, but is not considered part of the eye exam. [...]
Q: If I need my PD (Pupil Distance) measurement, will you measure it for me?
A: Of course! We charge the small fee of $50.00 for pupil distance measurements by one of our professional Opticians, when there is [...]
Q: How long does it take to have glasses made?
A: We have a full-service, state-of-the-art lab right in the store. However, it depends on the type of lenses, the prescription and any additional specialty [...]
Q: Can new lenses with my new RX be put into my existing frame?
A: It may be possible to insert new lenses into a current frame, depending on your prescription, the condition of your current frame, and [...]
Q: Will your office remake or replace glasses/lenses or give different contact lens (trials) if necessary?
A: After 90 days, patients will be charged for a doctor re-visit (pricing varies, depending on visits). Depending on circumstances – each situation will [...]
Q: Does your office accept walk-ins?
A: YES. Walk-ins are accepted, depending on availability. We strongly recommend setting up an appointment, but if you’re in the neighbourhood, stop by. You [...]
Q: Does your office treat eye injuries, red eyes, and pink eye?
A: YES. Pink eye, red eye, and any eye injuries are considered medical office visits and would be billed to your medical insurance. Billing cost [...]
Q: How do I learn to insert contact lenses into my eye?
A: First time contact lens wearers will book an Insertion and Removal appointment at our office (also known as I & R), after the [...]
Q: How can I order my contact lenses?
A: Once your prescription is finalized, you may order contacts with one of our awesome store associates in person or by calling 763-416-0622
Q: What is a ‘Contact Lens Check’?
A: Patients can be seen at no charge within 30 days of their original exam date for the contact lens check, which is [...]
Q: What is a Contact lens fitting fee and why do I have to pay it?
A: The contact lens fee is determined by the complexity of your prescription and by the type of lenses required for your specific needs. [...]
Q: If I am a ‘Self-Pay’, what will my eye exam cost?
A: Self-Pay: Our in-store eye exam is only $89 (tax not included). Contact lens evaluations start at an additional $59. If you are [...]
Q: What do I need to do to prepare for my eye exam?
A: Only a couple of things. We request that our patients bring all current prescription eyewear and sunglasses, in addition to a valid form [...]